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Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.
Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
Scope of the Report:
This report focuses on the IVR System in global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.
The worldwide market for IVR System is expected to grow at a CAGR of roughly xx% over the next five years, will reach xx million US$ in 2023, from xx million US$ in 2017, according to a new GIR (Global Info Research) study.
Market Segment by Manufacturers, this report covers
Aspect software Inc
Avaya Inc
Cisco Systems Inc
Convergys Crop
Dialogic Corporation
Mitel Networks Corporation
Nuance Communications Inc
True Image Interactive Inc
Verizon Communication Inc
Voicent Communications Inc
Enghouse Systems Limited
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Outbound Services
Inbound Services
Market Segment by Applications, can be divided into
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others
There are 15 Chapters to deeply display the global IVR System market.
Chapter 1, to describe IVR System Introduction, product scope, market overview, market opportunities, market risk, market driving force;
Chapter 2, to analyze the top manufacturers of IVR System, with sales, revenue, and price of IVR System, in 2016 and 2017;
Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;
Chapter 4, to show the global market by regions, with sales, revenue and market share of IVR System, for each region, from 2013 to 2018;
Chapter 5, 6, 7, 8 and 9, to analyze the market by countries, by type, by application and by manufacturers, with sales, revenue and market share by key countries in these regions;
Chapter 10 and 11, to show the market by type and application, with sales market share and growth rate by type, application, from 2013 to 2018;
Chapter 12, IVR System market forecast, by regions, type and application, with sales and revenue, from 2018 to 2023;
Chapter 13, 14 and 15, to describe IVR System sales channel, distributors, traders, dealers, Research Findings and Conclusion, appendix and data source
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 Market Overview
1.1 IVR System Introduction
1.2 Market Analysis by Type
1.2.1 Outbound Services
1.2.2 Inbound Services
1.3 Market Analysis by Applications
1.3.1 Banking Financial Services and Insurance (BFSI)
1.3.2 Healthcare
1.3.3 Hospitality
1.3.4 IT & Telecommunication
1.3.5 Others
1.4 Market Analysis by Regions
1.4.1 North America (United States, Canada and Mexico)
1.4.1.1 United States Market States and Outlook (2013-2023)
1.4.1.2 Canada Market States and Outlook (2013-2023)
1.4.1.3 Mexico Market States and Outlook (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy)
1.4.2.1 Germany Market States and Outlook (2013-2023)
1.4.2.2 France Market States and Outlook (2013-2023)
1.4.2.3 UK Market States and Outlook (2013-2023)
1.4.2.4 Russia Market States and Outlook (2013-2023)
1.4.2.5 Italy Market States and Outlook (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
1.4.3.1 China Market States and Outlook (2013-2023)
1.4.3.2 Japan Market States and Outlook (2013-2023)
1.4.3.3 Korea Market States and Outlook (2013-2023)
1.4.3.4 India Market States and Outlook (2013-2023)
1.4.3.5 Southeast Asia Market States and Outlook (2013-2023)
1.4.4 South America, Middle East and Africa
1.4.4.1 Brazil Market States and Outlook (2013-2023)
1.4.4.2 Egypt Market States and Outlook (2013-2023)
1.4.4.3 Saudi Arabia Market States and Outlook (2013-2023)
1.4.4.4 South Africa Market States and Outlook (2013-2023)
1.4.4.5 Nigeria Market States and Outlook (2013-2023)
1.5 Market Dynamics
1.5.1 Market Opportunities
1.5.2 Market Risk
1.5.3 Market Driving Force
2 Manufacturers Profiles
2.1 Aspect software Inc
2.1.1 Business Overview
2.1.2 IVR System Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Aspect software Inc IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2 Avaya Inc
2.2.1 Business Overview
2.2.2 IVR System Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Avaya Inc IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3 Cisco Systems Inc
2.3.1 Business Overview
2.3.2 IVR System Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Cisco Systems Inc IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.4 Convergys Crop
2.4.1 Business Overview
2.4.2 IVR System Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Convergys Crop IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.5 Dialogic Corporation
2.5.1 Business Overview
2.5.2 IVR System Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Dialogic Corporation IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.6 Mitel Networks Corporation
2.6.1 Business Overview
2.6.2 IVR System Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Mitel Networks Corporation IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.7 Nuance Communications Inc
2.7.1 Business Overview
2.7.2 IVR System Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Nuance Communications Inc IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.8 True Image Interactive Inc
2.8.1 Business Overview
2.8.2 IVR System Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 True Image Interactive Inc IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.9 Verizon Communication Inc
2.9.1 Business Overview
2.9.2 IVR System Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Verizon Communication Inc IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.10 Voicent Communications Inc
2.10.1 Business Overview
2.10.2 IVR System Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Voicent Communications Inc IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.11 Enghouse Systems Limited
2.11.1 Business Overview
2.11.2 IVR System Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Enghouse Systems Limited IVR System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
3 Global IVR System Sales, Revenue, Market Share and Competition by Manufacturer (2016-2017)
3.1 Global IVR System Sales and Market Share by Manufacturer (2016-2017)
3.2 Global IVR System Revenue and Market Share by Manufacturer (2016-2017)
3.3 Market Concentration Rate
3.3.1 Top 3 IVR System Manufacturer Market Share in 2017
3.3.2 Top 6 IVR System Manufacturer Market Share in 2017
3.4 Market Competition Trend
4 Global IVR System Market Analysis by Regions
4.1 Global IVR System Sales, Revenue and Market Share by Regions
4.1.1 Global IVR System Sales and Market Share by Regions (2013-2018)
4.1.2 Global IVR System Revenue and Market Share by Regions (2013-2018)
4.2 North America IVR System Sales and Growth Rate (2013-2018)
4.3 Europe IVR System Sales and Growth Rate (2013-2018)
4.4 Asia-Pacific IVR System Sales and Growth Rate (2013-2018)
4.5 South America IVR System Sales and Growth Rate (2013-2018)
4.6 Middle East and Africa IVR System Sales and Growth Rate (2013-2018)
5 North America IVR System by Countries
5.1 North America IVR System Sales, Revenue and Market Share by Countries
5.1.1 North America IVR System Sales and Market Share by Countries (2013-2018)
5.1.2 North America IVR System Revenue and Market Share by Countries (2013-2018)
5.2 United States IVR System Sales and Growth Rate (2013-2018)
5.3 Canada IVR System Sales and Growth Rate (2013-2018)
5.4 Mexico IVR System Sales and Growth Rate (2013-2018)
6 Europe IVR System by Countries
6.1 Europe IVR System Sales, Revenue and Market Share by Countries
6.1.1 Europe IVR System Sales and Market Share by Countries (2013-2018)
6.1.2 Europe IVR System Revenue and Market Share by Countries (2013-2018)
6.2 Germany IVR System Sales and Growth Rate (2013-2018)
6.3 UK IVR System Sales and Growth Rate (2013-2018)
6.4 France IVR System Sales and Growth Rate (2013-2018)
6.5 Russia IVR System Sales and Growth Rate (2013-2018)
6.6 Italy IVR System Sales and Growth Rate (2013-2018)
7 Asia-Pacific IVR System by Countries
7.1 Asia-Pacific IVR System Sales, Revenue and Market Share by Countries
7.1.1 Asia-Pacific IVR System Sales and Market Share by Countries (2013-2018)
7.1.2 Asia-Pacific IVR System Revenue and Market Share by Countries (2013-2018)
7.2 China IVR System Sales and Growth Rate (2013-2018)
7.3 Japan IVR System Sales and Growth Rate (2013-2018)
7.4 Korea IVR System Sales and Growth Rate (2013-2018)
7.5 India IVR System Sales and Growth Rate (2013-2018)
7.6 Southeast Asia IVR System Sales and Growth Rate (2013-2018)
8 South America IVR System by Countries
8.1 South America IVR System Sales, Revenue and Market Share by Countries
8.1.1 South America IVR System Sales and Market Share by Countries (2013-2018)
8.1.2 South America IVR System Revenue and Market Share by Countries (2013-2018)
8.2 Brazil IVR System Sales and Growth Rate (2013-2018)
8.3 Argentina IVR System Sales and Growth Rate (2013-2018)
8.4 Colombia IVR System Sales and Growth Rate (2013-2018)
9 Middle East and Africa IVR System by Countries
9.1 Middle East and Africa IVR System Sales, Revenue and Market Share by Countries
9.1.1 Middle East and Africa IVR System Sales and Market Share by Countries (2013-2018)
9.1.2 Middle East and Africa IVR System Revenue and Market Share by Countries (2013-2018)
9.2 Saudi Arabia IVR System Sales and Growth Rate (2013-2018)
9.3 UAE IVR System Sales and Growth Rate (2013-2018)
9.4 Egypt IVR System Sales and Growth Rate (2013-2018)
9.5 Nigeria IVR System Sales and Growth Rate (2013-2018)
9.6 South Africa IVR System Sales and Growth Rate (2013-2018)
10 Global IVR System Market Segment by Type
10.1 Global IVR System Sales, Revenue and Market Share by Type (2013-2018)
10.1.1 Global IVR System Sales and Market Share by Type (2013-2018)
10.1.2 Global IVR System Revenue and Market Share by Type (2013-2018)
10.2 Outbound Services Sales Growth and Price
10.2.1 Global Outbound Services Sales Growth (2013-2018)
10.2.2 Global Outbound Services Price (2013-2018)
10.3 Inbound Services Sales Growth and Price
10.3.1 Global Inbound Services Sales Growth (2013-2018)
10.3.2 Global Inbound Services Price (2013-2018)
11 Global IVR System Market Segment by Application
11.1 Global IVR System Sales Market Share by Application (2013-2018)
11.2 Banking Financial Services and Insurance (BFSI) Sales Growth (2013-2018)
11.3 Healthcare Sales Growth (2013-2018)
11.4 Hospitality Sales Growth (2013-2018)
11.5 IT & Telecommunication Sales Growth (2013-2018)
11.6 Others Sales Growth (2013-2018)
12 IVR System Market Forecast (2018-2023)
12.1 Global IVR System Sales, Revenue and Growth Rate (2018-2023)
12.2 IVR System Market Forecast by Regions (2018-2023)
12.2.1 North America IVR System Market Forecast (2018-2023)
12.2.2 Europe IVR System Market Forecast (2018-2023)
12.2.3 Asia-Pacific IVR System Market Forecast (2018-2023)
12.2.4 South America IVR System Market Forecast (2018-2023)
12.2.5 Middle East and Africa IVR System Market Forecast (2018-2023)
12.3 IVR System Market Forecast by Type (2018-2023)
12.3.1 Global IVR System Sales Forecast by Type (2018-2023)
12.3.2 Global IVR System Market Share Forecast by Type (2018-2023)
12.4 IVR System Market Forecast by Application (2018-2023)
12.4.1 Global IVR System Sales Forecast by Application (2018-2023)
12.4.2 Global IVR System Market Share Forecast by Application (2018-2023)
13 Sales Channel, Distributors, Traders and Dealers
13.1 Sales Channel
13.1.1 Direct Marketing
13.1.2 Indirect Marketing
13.1.3 Marketing Channel Future Trend
13.2 Distributors, Traders and Dealers
14 Research Findings and Conclusion
15 Appendix
15.1 Methodology
15.2 Data Source
List of Tables and Figures
Figure IVR System Picture
Table Product Specifications of IVR System
Figure Global Sales Market Share of IVR System by Types in 2017
Table IVR System Types for
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