- call +1-201-465-4211
- email sales@mrinsights.biz
Interactive Voice Response (IVR) System is the main equipment for self-service provided by the enterprise. The system adopts a user-oriented voice directory, and completes the corresponding information inquiry and command execution according to the customer's choice (by telephone keyboard or voice), and controls the computer through the buttons of the telephone.
Scope of the Report:
This report focuses on the Interactive Voice Response (IVR) System in global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.
The worldwide market for Interactive Voice Response (IVR) System is expected to grow at a CAGR of roughly xx% over the next five years, will reach xx million US$ in 2023, from xx million US$ in 2017, according to a new GIR (Global Info Research) study.
Market Segment by Manufacturers, this report covers
IBM
Aspect Software, Inc.
AT and T Inc.
AVAYA, Inc.
BCE, INC.
Cisco Systems Inc
Convergys Corp.
Dialogic Corporation
Enghouse Systems Limited
Syntellect Inc.
Genesys Telecommunications Laboratories Inc.
Healthcare Technology Systems (HTS)
Mitel Networks Corporation
Nuance Communications, Inc.
Philips Speech Processing
Verizon Communications, Inc.
Voxeo Corporation
West Corporation
Holly Connects
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Equipment installed on the customer premises
Equipment installed in the PSTN (public switched telephone network)
Application service provider (ASP) / hosted IVR
Market Segment by Applications, can be divided into
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
There are 15 Chapters to deeply display the global Interactive Voice Response (IVR) System market.
Chapter 1, to describe Interactive Voice Response (IVR) System Introduction, product scope, market overview, market opportunities, market risk, market driving force;
Chapter 2, to analyze the top manufacturers of Interactive Voice Response (IVR) System, with sales, revenue, and price of Interactive Voice Response (IVR) System, in 2016 and 2017;
Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;
Chapter 4, to show the global market by regions, with sales, revenue and market share of Interactive Voice Response (IVR) System, for each region, from 2013 to 2018;
Chapter 5, 6, 7, 8 and 9, to analyze the market by countries, by type, by application and by manufacturers, with sales, revenue and market share by key countries in these regions;
Chapter 10 and 11, to show the market by type and application, with sales market share and growth rate by type, application, from 2013 to 2018;
Chapter 12, Interactive Voice Response (IVR) System market forecast, by regions, type and application, with sales and revenue, from 2018 to 2023;
Chapter 13, 14 and 15, to describe Interactive Voice Response (IVR) System sales channel, distributors, traders, dealers, Research Findings and Conclusion, appendix and data source
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 Market Overview
1.1 Interactive Voice Response (IVR) System Introduction
1.2 Market Analysis by Type
1.2.1 Equipment installed on the customer premises
1.2.2 Equipment installed in the PSTN (public switched telephone network)
1.2.3 Application service provider (ASP) / hosted IVR
1.3 Market Analysis by Applications
1.3.1 Bank and stock account balances and transfers
1.3.2 Surveys and polls
1.3.3 Office call routing
1.3.4 Call center forwarding
1.3.5 Simple order entry transactions
1.3.6 Selective information lookup (movie schedules, etc.)
1.4 Market Analysis by Regions
1.4.1 North America (United States, Canada and Mexico)
1.4.1.1 United States Market States and Outlook (2013-2023)
1.4.1.2 Canada Market States and Outlook (2013-2023)
1.4.1.3 Mexico Market States and Outlook (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy)
1.4.2.1 Germany Market States and Outlook (2013-2023)
1.4.2.2 France Market States and Outlook (2013-2023)
1.4.2.3 UK Market States and Outlook (2013-2023)
1.4.2.4 Russia Market States and Outlook (2013-2023)
1.4.2.5 Italy Market States and Outlook (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
1.4.3.1 China Market States and Outlook (2013-2023)
1.4.3.2 Japan Market States and Outlook (2013-2023)
1.4.3.3 Korea Market States and Outlook (2013-2023)
1.4.3.4 India Market States and Outlook (2013-2023)
1.4.3.5 Southeast Asia Market States and Outlook (2013-2023)
1.4.4 South America, Middle East and Africa
1.4.4.1 Brazil Market States and Outlook (2013-2023)
1.4.4.2 Egypt Market States and Outlook (2013-2023)
1.4.4.3 Saudi Arabia Market States and Outlook (2013-2023)
1.4.4.4 South Africa Market States and Outlook (2013-2023)
1.4.4.5 Nigeria Market States and Outlook (2013-2023)
1.5 Market Dynamics
1.5.1 Market Opportunities
1.5.2 Market Risk
1.5.3 Market Driving Force
2 Manufacturers Profiles
2.1 IBM
2.1.1 Business Overview
2.1.2 Interactive Voice Response (IVR) System Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 IBM Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2 Aspect Software, Inc.
2.2.1 Business Overview
2.2.2 Interactive Voice Response (IVR) System Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Aspect Software, Inc. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3 AT and T Inc.
2.3.1 Business Overview
2.3.2 Interactive Voice Response (IVR) System Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 AT and T Inc. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.4 AVAYA, Inc.
2.4.1 Business Overview
2.4.2 Interactive Voice Response (IVR) System Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 AVAYA, Inc. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.5 BCE, INC.
2.5.1 Business Overview
2.5.2 Interactive Voice Response (IVR) System Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 BCE, INC. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.6 Cisco Systems Inc
2.6.1 Business Overview
2.6.2 Interactive Voice Response (IVR) System Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Cisco Systems Inc Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.7 Convergys Corp.
2.7.1 Business Overview
2.7.2 Interactive Voice Response (IVR) System Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Convergys Corp. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.8 Dialogic Corporation
2.8.1 Business Overview
2.8.2 Interactive Voice Response (IVR) System Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Dialogic Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.9 Enghouse Systems Limited
2.9.1 Business Overview
2.9.2 Interactive Voice Response (IVR) System Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Enghouse Systems Limited Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.10 Syntellect Inc.
2.10.1 Business Overview
2.10.2 Interactive Voice Response (IVR) System Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Syntellect Inc. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.11 Genesys Telecommunications Laboratories Inc.
2.11.1 Business Overview
2.11.2 Interactive Voice Response (IVR) System Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Genesys Telecommunications Laboratories Inc. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.12 Healthcare Technology Systems (HTS)
2.12.1 Business Overview
2.12.2 Interactive Voice Response (IVR) System Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.13 Mitel Networks Corporation
2.13.1 Business Overview
2.13.2 Interactive Voice Response (IVR) System Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Mitel Networks Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.14 Nuance Communications, Inc.
2.14.1 Business Overview
2.14.2 Interactive Voice Response (IVR) System Type and Applications
2.14.2.1 Product A
2.14.2.2 Product B
2.14.3 Nuance Communications, Inc. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.15 Philips Speech Processing
2.15.1 Business Overview
2.15.2 Interactive Voice Response (IVR) System Type and Applications
2.15.2.1 Product A
2.15.2.2 Product B
2.15.3 Philips Speech Processing Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.16 Verizon Communications, Inc.
2.16.1 Business Overview
2.16.2 Interactive Voice Response (IVR) System Type and Applications
2.16.2.1 Product A
2.16.2.2 Product B
2.16.3 Verizon Communications, Inc. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.17 Voxeo Corporation
2.17.1 Business Overview
2.17.2 Interactive Voice Response (IVR) System Type and Applications
2.17.2.1 Product A
2.17.2.2 Product B
2.17.3 Voxeo Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.18 West Corporation
2.18.1 Business Overview
2.18.2 Interactive Voice Response (IVR) System Type and Applications
2.18.2.1 Product A
2.18.2.2 Product B
2.18.3 West Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.19 Holly Connects
2.19.1 Business Overview
2.19.2 Interactive Voice Response (IVR) System Type and Applications
2.19.2.1 Product A
2.19.2.2 Product B
2.19.3 Holly Connects Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
3 Global Interactive Voice Response (IVR) System Sales, Revenue, Market Share and Competition by Manufacturer (2016-2017)
3.1 Global Interactive Voice Response (IVR) System Sales and Market Share by Manufacturer (2016-2017)
3.2 Global Interactive Voice Response (IVR) System Revenue and Market Share by Manufacturer (2016-2017)
3.3 Market Concentration Rate
3.3.1 Top 3 Interactive Voice Response (IVR) System Manufacturer Market Share in 2017
3.3.2 Top 6 Interactive Voice Response (IVR) System Manufacturer Market Share in 2017
3.4 Market Competition Trend
4 Global Interactive Voice Response (IVR) System Market Analysis by Regions
4.1 Global Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Regions
4.1.1 Global Interactive Voice Response (IVR) System Sales and Market Share by Regions (2013-2018)
4.1.2 Global Interactive Voice Response (IVR) System Revenue and Market Share by Regions (2013-2018)
4.2 North America Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
4.3 Europe Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
4.4 Asia-Pacific Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
4.5 South America Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
4.6 Middle East and Africa Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
5 North America Interactive Voice Response (IVR) System by Countries
5.1 North America Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Countries
5.1.1 North America Interactive Voice Response (IVR) System Sales and Market Share by Countries (2013-2018)
5.1.2 North America Interactive Voice Response (IVR) System Revenue and Market Share by Countries (2013-2018)
5.2 United States Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
5.3 Canada Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
5.4 Mexico Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
6 Europe Interactive Voice Response (IVR) System by Countries
6.1 Europe Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Countries
6.1.1 Europe Interactive Voice Response (IVR) System Sales and Market Share by Countries (2013-2018)
6.1.2 Europe Interactive Voice Response (IVR) System Revenue and Market Share by Countries (2013-2018)
6.2 Germany Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
6.3 UK Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
6.4 France Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
6.5 Russia Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
6.6 Italy Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
7 Asia-Pacific Interactive Voice Response (IVR) System by Countries
7.1 Asia-Pacific Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Countries
7.1.1 Asia-Pacific Interactive Voice Response (IVR) System Sales and Market Share by Countries (2013-2018)
7.1.2 Asia-Pacific Interactive Voice Response (IVR) System Revenue and Market Share by Countries (2013-2018)
7.2 China Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
7.3 Japan Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
7.4 Korea Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
7.5 India Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
7.6 Southeast Asia Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
8 South America Interactive Voice Response (IVR) System by Countries
8.1 South America Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Countries
8.1.1 South America Interactive Voice Response (IVR) System Sales and Market Share by Countries (2013-2018)
8.1.2 South America Interactive Voice Response (IVR) System Revenue and Market Share by Countries (2013-2018)
8.2 Brazil Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
8.3 Argentina Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
8.4 Colombia Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
9 Middle East and Africa Interactive Voice Response (IVR) System by Countries
9.1 Middle East and Africa Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Countries
9.1.1 Middle East and Africa Interactive Voice Response (IVR) System Sales and Market Share by Countries (2013-2018)
9.1.2 Middle East and Africa Interactive Voice Response (IVR) System Revenue and Market Share by Countries (2013-2018)
9.2 Saudi Arabia Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
9.3 UAE Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
9.4 Egypt Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
9.5 Nigeria Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
9.6 South Africa Interactive Voice Response (IVR) System Sales and Growth Rate (2013-2018)
10 Global Interactive Voice Response (IVR) System Market Segment by Type
10.1 Global Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Type (2013-2018)
10.1.1 Global Interactive Voice Response (IVR) System Sales and Market Share by Type (2013-2018)
10.1.2 Global Interactive Voice Response (IVR) System Revenue and Market Share by Type (2013-2018)
10.2 Equipment installed on the customer premises Sales Growth and Price
10.2.1 Global Equipment installed on the customer premises Sales Growth (2013-2018)
10.2.2 Global Equipment installed on the customer premises Price (2013-2018)
10.3 Equipment installed in the PSTN (public switched telephone network) Sales Growth and Price
10.3.1 Global Equipment installed in the PSTN (public switched telephone network) Sales Growth (2013-2018)
10.3.2 Global Equipment installed in the PSTN (public switched telephone network) Price (2013-2018)
10.4 Application service provider (ASP) / hosted IVR Sales Growth and Price
10.4.1 Global Application service provider (ASP) / hosted IVR Sales Growth (2013-2018)
10.4.2 Global Application service provider (ASP) / hosted IVR Price (2013-2018)
11 Global Interactive Voice Response (IVR) System Market Segment by Application
11.1 Global Interactive Voice Response (IVR) System Sales Market Share by Application (2013-2018)
11.2 Bank and stock account balances and transfers Sales Growth (2013-2018)
11.3 Surveys and polls Sales Growth (2013-2018)
11.4 Office call routing Sales Growth (2013-2018)
11.5 Call center forwarding Sales Growth (2013-2018)
11.6 Simple order entry transactions Sales Growth (2013-2018)
11.7 Selective information lookup (movie schedules, etc.) Sales Growth (2013-2018)
12 Interactive Voice Response (IVR) System Market Forecast (2018-2023)
12.1 Global Interactive Voice Response (IVR) System Sales, Revenue and Growth Rate (2018-2023)
12.2 Interactive Voice Response (IVR) System Market Forecast by Regions (2018-2023)
12.2.1 North America Interactive Voice Response (IVR) System Market Forecast (2018-2023)
12.2.2 Europe Interactive Voice Response (IVR) System Market Forecast (2018-2023)
12.2.3 Asia-Pacific Interactive Voice Response (IVR) System Market Forecast (2018-2023)
12.2.4 South America Interactive Voice Response (IVR) System Market Forecast (2018-2023)
12.2.5 Middle East and Africa Interactive Voice Response (IVR) System Market Forecast (2018-2023)
12.3 Interactive Voice Response (IVR) System Market Forecast by Type (2018-2023)
12.3.1 Global Interactive Voice Response (IVR) System Sales Forecast by Type (2018-2023)
12.3.2 Global Interactive Voice Response (IVR) System Market Share Forecast by Type (2018-2023)
12.4 Interactive Voice Response (IVR) System Market Forecast by Application (2018-2023)
12.4.1 Global Interactive Voice Response (IVR) System Sales Forecast by Application (2018-2023)
12.4.2 Global Interactive Voice Response (IVR) System Market Share Forecast by Application (2018-2023)
13 Sales Channel, Distributors, Traders and Dealers
13.1 Sales Channel
13.1.1 Direct Marketing
13.1.2 Indirect Marketing
13.1.3 Marketing Channel Future Trend
13.2 Distributors, Traders and Dealers
14 Research Findings and Conclusion
15 Appendix
15.1 Methodology
15.2 Data Source
List of Tables and Figures
Figure Interactive Voice Response (IVR) System Picture
Table Product Specifications of Interactive Voice Response (IVR) System
Figure Global Sales Market Share of Interacti
ProactiveWe manage our resources 24/7 to identify issues and address them before they become problems
Quality & ReliabilityWe are committed to providing reliable and highly accurate data with an excellent quality control system
Global Outreach6 Major regions and 40+ countries level analysis accomplished
Competitive PricingOur pricing strategy is highly competitive in the market, without compensating on the quality and the timeline of project delivery
