Global Customer Engagement Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2024

  • receipt Report ID : 162317
  • calendar_today Published On: Apr, 2019
  • file_copy Pages: 115
  • list Business Services

Customer engagement software is broadly defined as software that manages customer communications and interactions throughout a variety of channels and touchpoints. True customer engagement software encompasses the full span of customer interactions, guiding current and potential customers through their journey.

Scope of the Report:

The global Customer Engagement Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Customer Engagement Software.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

This report studies the Customer Engagement Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Engagement Software market by product type and applications/end industries.

Market Segment by Companies, this report covers

Salesforce.com

Oracle

SAP

IBM

Avaya

Calabrio

Genesys

Astute Solutions

Zendesk

Doxim

Intercom

Medallia

Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

On-premise

Cloud-based

Market Segment by Applications, can be divided into

SMEs

Large Enterprises

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

Table of Contents

1 Customer Engagement Software Market Overview

1.1 Product Overview and Scope of Customer Engagement Software

1.2 Classification of Customer Engagement Software by Types

1.2.1 Global Customer Engagement Software Revenue Comparison by Types (2017-2023)

1.2.2 Global Customer Engagement Software Revenue Market Share by Types in 2017

1.2.3 On-premise

1.2.4 Cloud-based

1.3 Global Customer Engagement Software Market by Application

1.3.1 Global Customer Engagement Software Market Size and Market Share Comparison by Applications (2013-2023)

1.3.2 SMEs

1.3.3 Large Enterprises

1.4 Global Customer Engagement Software Market by Regions

1.4.1 Global Customer Engagement Software Market Size (Million USD) Comparison by Regions (2013-2023)

1.4.1 North America (USA, Canada and Mexico) Customer Engagement Software Status and Prospect (2013-2023)

1.4.2 Europe (Germany, France, UK, Russia and Italy) Customer Engagement Software Status and Prospect (2013-2023)

1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Engagement Software Status and Prospect (2013-2023)

1.4.4 South America (Brazil, Argentina, Colombia) Customer Engagement Software Status and Prospect (2013-2023)

1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Engagement Software Status and Prospect (2013-2023)

1.5 Global Market Size of Customer Engagement Software (2013-2023)

2 Manufacturers Profiles

2.1 Salesforce.com

2.1.1 Business Overview

2.1.2 Customer Engagement Software Type and Applications

2.1.2.1 Product A

2.1.2.2 Product B

2.1.3 Salesforce.com Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.2 Oracle

2.2.1 Business Overview

2.2.2 Customer Engagement Software Type and Applications

2.2.2.1 Product A

2.2.2.2 Product B

2.2.3 Oracle Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.3 SAP

2.3.1 Business Overview

2.3.2 Customer Engagement Software Type and Applications

2.3.2.1 Product A

2.3.2.2 Product B

2.3.3 SAP Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.4 IBM

2.4.1 Business Overview

2.4.2 Customer Engagement Software Type and Applications

2.4.2.1 Product A

2.4.2.2 Product B

2.4.3 IBM Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.5 Avaya

2.5.1 Business Overview

2.5.2 Customer Engagement Software Type and Applications

2.5.2.1 Product A

2.5.2.2 Product B

2.5.3 Avaya Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.6 Calabrio

2.6.1 Business Overview

2.6.2 Customer Engagement Software Type and Applications

2.6.2.1 Product A

2.6.2.2 Product B

2.6.3 Calabrio Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.7 Genesys

2.7.1 Business Overview

2.7.2 Customer Engagement Software Type and Applications

2.7.2.1 Product A

2.7.2.2 Product B

2.7.3 Genesys Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.8 Astute Solutions

2.8.1 Business Overview

2.8.2 Customer Engagement Software Type and Applications

2.8.2.1 Product A

2.8.2.2 Product B

2.8.3 Astute Solutions Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.9 Zendesk

2.9.1 Business Overview

2.9.2 Customer Engagement Software Type and Applications

2.9.2.1 Product A

2.9.2.2 Product B

2.9.3 Zendesk Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.10 Doxim

2.10.1 Business Overview

2.10.2 Customer Engagement Software Type and Applications

2.10.2.1 Product A

2.10.2.2 Product B

2.10.3 Doxim Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.11 Intercom

2.11.1 Business Overview

2.11.2 Customer Engagement Software Type and Applications

2.11.2.1 Product A

2.11.2.2 Product B

2.11.3 Intercom Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

2.12 Medallia

2.12.1 Business Overview

2.12.2 Customer Engagement Software Type and Applications

2.12.2.1 Product A

2.12.2.2 Product B

2.12.3 Medallia Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

3 Global Customer Engagement Software Market Competition, by Players

3.1 Global Customer Engagement Software Revenue and Share by Players (2013-2018)

3.2 Market Concentration Rate

3.2.1 Top 5 Customer Engagement Software Players Market Share

3.2.2 Top 10 Customer Engagement Software Players Market Share

3.3 Market Competition Trend

4 Global Customer Engagement Software Market Size by Regions

4.1 Global Customer Engagement Software Revenue and Market Share by Regions

4.2 North America Customer Engagement Software Revenue and Growth Rate (2013-2018)

4.3 Europe Customer Engagement Software Revenue and Growth Rate (2013-2018)

4.4 Asia-Pacific Customer Engagement Software Revenue and Growth Rate (2013-2018)

4.5 South America Customer Engagement Software Revenue and Growth Rate (2013-2018)

4.6 Middle East and Africa Customer Engagement Software Revenue and Growth Rate (2013-2018)

5 North America Customer Engagement Software Revenue by Countries

5.1 North America Customer Engagement Software Revenue by Countries (2013-2018)

5.2 USA Customer Engagement Software Revenue and Growth Rate (2013-2018)

5.3 Canada Customer Engagement Software Revenue and Growth Rate (2013-2018)

5.4 Mexico Customer Engagement Software Revenue and Growth Rate (2013-2018)

6 Europe Customer Engagement Software Revenue by Countries

6.1 Europe Customer Engagement Software Revenue by Countries (2013-2018)

6.2 Germany Customer Engagement Software Revenue and Growth Rate (2013-2018)

6.3 UK Customer Engagement Software Revenue and Growth Rate (2013-2018)

6.4 France Customer Engagement Software Revenue and Growth Rate (2013-2018)

6.5 Russia Customer Engagement Software Revenue and Growth Rate (2013-2018)

6.6 Italy Customer Engagement Software Revenue and Growth Rate (2013-2018)

7 Asia-Pacific Customer Engagement Software Revenue by Countries

7.1 Asia-Pacific Customer Engagement Software Revenue by Countries (2013-2018)

7.2 China Customer Engagement Software Revenue and Growth Rate (2013-2018)

7.3 Japan Customer Engagement Software Revenue and Growth Rate (2013-2018)

7.4 Korea Customer Engagement Software Revenue and Growth Rate (2013-2018)

7.5 India Customer Engagement Software Revenue and Growth Rate (2013-2018)

7.6 Southeast Asia Customer Engagement Software Revenue and Growth Rate (2013-2018)

8 South America Customer Engagement Software Revenue by Countries

8.1 South America Customer Engagement Software Revenue by Countries (2013-2018)

8.2 Brazil Customer Engagement Software Revenue and Growth Rate (2013-2018)

8.3 Argentina Customer Engagement Software Revenue and Growth Rate (2013-2018)

8.4 Colombia Customer Engagement Software Revenue and Growth Rate (2013-2018)

9 Middle East and Africa Revenue Customer Engagement Software by Countries

9.1 Middle East and Africa Customer Engagement Software Revenue by Countries (2013-2018)

9.2 Saudi Arabia Customer Engagement Software Revenue and Growth Rate (2013-2018)

9.3 UAE Customer Engagement Software Revenue and Growth Rate (2013-2018)

9.4 Egypt Customer Engagement Software Revenue and Growth Rate (2013-2018)

9.5 Nigeria Customer Engagement Software Revenue and Growth Rate (2013-2018)

9.6 South Africa Customer Engagement Software Revenue and Growth Rate (2013-2018)

10 Global Customer Engagement Software Market Segment by Type

10.1 Global Customer Engagement Software Revenue and Market Share by Type (2013-2018)

10.2 Global Customer Engagement Software Market Forecast by Type (2018-2023)

10.3 On-premise Revenue Growth Rate (2013-2023)

10.4 Cloud-based Revenue Growth Rate (2013-2023)

11 Global Customer Engagement Software Market Segment by Application

11.1 Global Customer Engagement Software Revenue Market Share by Application (2013-2018)

11.2 Customer Engagement Software Market Forecast by Application (2018-2023)

11.3 SMEs Revenue Growth (2013-2018)

11.4 Large Enterprises Revenue Growth (2013-2018)

12 Global Customer Engagement Software Market Size Forecast (2018-2023)

12.1 Global Customer Engagement Software Market Size Forecast (2018-2023)

12.2 Global Customer Engagement Software Market Forecast by Regions (2018-2023)

12.3 North America Customer Engagement Software Revenue Market Forecast (2018-2023)

12.4 Europe Customer Engagement Software Revenue Market Forecast (2018-2023)

12.5 Asia-Pacific Customer Engagement Software Revenue Market Forecast (2018-2023)

12.6 South America Customer Engagement Software Revenue Market Forecast (2018-2023)

12.7 Middle East and Africa Customer Engagement Software Revenue Market Forecast (2018-2023)

13 Research Findings and Conclusion

14 Appendix

14.1 Methodology

14.2 Data Source

List of Tables and Figures

Figure Customer Engagement Software Picture

Table Product Specifications of Customer Engagement Software

Table Global Customer Engagement Software and Revenue (Million USD)

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