According to this study, over the next five years the IT Service Management (ITSM) Software market will register a 12.1% CAGR in terms of revenue, the global market size will reach US$ 3124 million by 2024, from US$ 1977.1 million in 2019. In particular, this report presents the global revenue market share of key companies in IT Service Management (ITSM) Software business, shared in Chapter 3.
This report presents a comprehensive overview, market shares and growth opportunities of IT Service Management (ITSM) Software market by product type, application, key companies and key regions.
This study considers the IT Service Management (ITSM) Software value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Cloud-based
On-Premises
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
SMEs
Large Enterprises
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
ServiceNow
Cherwell Software
Atlassian
IBM
Broadcom
Ivanti (HEAT Software)
Axios Systems
BMC Software
SAP
ASG Software
Samanage
Symantec
Agiloft Service
Micro Focus (Formerly HPE)
Epicor
Ultimo
SolarWinds
TOPdesk
Freshworks
SysAid
Autotask
In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.
Research objectives
To study and analyze the global IT Service Management (ITSM) Software market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of IT Service Management (ITSM) Software market by identifying its various subsegments.
Focuses on the key global IT Service Management (ITSM) Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the IT Service Management (ITSM) Software with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of IT Service Management (ITSM) Software submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
Global IT Service Management (ITSM) Software Market Growth (Status and Outlook) 2019-2024
1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered
2 Executive Summary
2.1 World Market Overview
2.1.1 Global IT Service Management (ITSM) Software Market Size 2014-2024
2.1.2 IT Service Management (ITSM) Software Market Size CAGR by Region
2.2 IT Service Management (ITSM) Software Segment by Type
2.2.1 Cloud-based
2.2.2 Cloud-based
2.3 IT Service Management (ITSM) Software Market Size by Type
2.3.1 Global IT Service Management (ITSM) Software Market Size Market Share by Type (2014-2019)
2.3.2 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2014-2019)
2.4 IT Service Management (ITSM) Software Segment by Application
2.4.1 SMEs
2.4.2 Large Enterprises
2.5 IT Service Management (ITSM) Software Market Size by Application
2.5.1 Global IT Service Management (ITSM) Software Market Size Market Share by Application (2014-2019)
2.5.2 Global IT Service Management (ITSM) Software Market Size Growth Rate by Application (2014-2019)
3 Global IT Service Management (ITSM) Software by Players
3.1 Global IT Service Management (ITSM) Software Market Size Market Share by Players
3.1.1 Global IT Service Management (ITSM) Software Market Size by Players (2017-2019)
3.1.2 Global IT Service Management (ITSM) Software Market Size Market Share by Players (2017-2019)
3.2 Global IT Service Management (ITSM) Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 IT Service Management (ITSM) Software by Regions
4.1 IT Service Management (ITSM) Software Market Size by Regions
4.2 Americas IT Service Management (ITSM) Software Market Size Growth
4.3 APAC IT Service Management (ITSM) Software Market Size Growth
4.4 Europe IT Service Management (ITSM) Software Market Size Growth
4.5 Middle East & Africa IT Service Management (ITSM) Software Market Size Growth
5 Americas
5.1 Americas IT Service Management (ITSM) Software Market Size by Countries
5.2 Americas IT Service Management (ITSM) Software Market Size by Type
5.3 Americas IT Service Management (ITSM) Software Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries
6 APAC
6.1 APAC IT Service Management (ITSM) Software Market Size by Countries
6.2 APAC IT Service Management (ITSM) Software Market Size by Type
6.3 APAC IT Service Management (ITSM) Software Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries
7 Europe
7.1 Europe IT Service Management (ITSM) Software by Countries
7.2 Europe IT Service Management (ITSM) Software Market Size by Type
7.3 Europe IT Service Management (ITSM) Software Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries
8 Middle East & Africa
8.1 Middle East & Africa IT Service Management (ITSM) Software by Countries
8.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type
8.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends
10 Global IT Service Management (ITSM) Software Market Forecast
10.1 Global IT Service Management (ITSM) Software Market Size Forecast (2019-2024)
10.2 Global IT Service Management (ITSM) Software Forecast by Regions
10.2.1 Global IT Service Management (ITSM) Software Forecast by Regions (2019-2024)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global IT Service Management (ITSM) Software Forecast by Type
10.8 Global IT Service Management (ITSM) Software Forecast by Application
11 Key Players Analysis
11.1 ServiceNow
11.1.1 Company Details
11.1.2 IT Service Management (ITSM) Software Product Offered
11.1.3 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 ServiceNow News
11.2 Cherwell Software
11.2.1 Company Details
11.2.2 IT Service Management (ITSM) Software Product Offered
11.2.3 Cherwell Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Cherwell Software News
11.3 Atlassian
11.3.1 Company Details
11.3.2 IT Service Management (ITSM) Software Product Offered
11.3.3 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 Atlassian News
11.4 IBM
11.4.1 Company Details
11.4.2 IT Service Management (ITSM) Software Product Offered
11.4.3 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2019)
11.4.4 Main Business Overview
11.4.5 IBM News
11.5 Broadcom
11.5.1 Company Details
11.5.2 IT Service Management (ITSM) Software Product Offered
11.5.3 Broadcom IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2019)
11.5.4 Main Business Overview
11.5.5 Broadcom News
11.6 Ivanti (HEAT Software)
11.6.1 Company Details
11.6.2 IT Service Management (ITSM) Software Product Offered
11.6.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2019)
11.6.4 Main Business Overview
11.6.5 Ivanti (HEAT Software) News
11.7 Axios Systems
11.7.1 Company Details
11.7.2 IT Service Management (ITSM) Software Product Offered
11.7.3 Axios Systems IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2019)
11.7.4 Main Business Overview
11.7.5 Axios Systems News
11.8 BMC Software
11.8.1 Company Details
11.8.2 IT Service Management (ITSM) Software Product Offered
11.8.3 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2019)
11.8.4 Main Business Overview
11.8.5 BMC Software News
11.9 SAP
11.9.1 Company Details
11.9.2 IT Service Management (ITSM) Software Product Offered
11.9.3 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2019)
11.9.4 Main Business Overview
11.9.5 SAP News
11.10 ASG Software
11.10.1 Company Details
11.10.2 IT Service Management (ITSM) Software Product Offered
11.10.3 ASG Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2019)
11.10.4 Main Business Overview
11.10.5 ASG Software News
11.11 Samanage
11.12 Symantec
11.13 Agiloft Service
11.14 Micro Focus (Formerly HPE)
11.15 Epicor
11.16 Ultimo
11.17 SolarWinds
11.18 TOPdesk
11.19 Freshworks
11.20 SysAid
11.21 Autotask
12 Research Findings and Conclusion
List of Tables and Figures
Table Product Specifications of IT Service Management (ITSM) Software
Figure IT Service Management (ITSM) Software Report Years Considered
Figure Market Researc